1. Introduction
Thank you for choosing MycoSteps. We take pride in providing high-quality Cordyceps products. However, please read this policy carefully before making a purchase. You agree to the terms outlined below by placing an order with us.
2. No Return Policy
Due to the nature of our products (medicinal mushrooms), we do not accept returns. Once an order is placed and delivered, it cannot be returned for any reason.
3. No Refund Policy
We have a strict no-refund policy. Once your order is confirmed and delivered, refunds will not be issued. Exceptions may apply only to damaged or defective products (see Section 4).
4. Exceptions
a. Damaged or Defective Products
If you receive a damaged or defective product, please get in touch with our customer support within 7 days of delivery. We will assess the issue and provide a replacement or refund, as appropriate.
b. Shipping Errors
In the event of a shipping error (e.g., wrong product delivered), please notify us within 3 days of receiving the order. We will promptly address the issue.
5. Contact Us
For any questions or concerns related to returns, refunds, or damaged products, please reach out to our customer support team at support@mycoforest.com.
